Pricing
Everything a team needs to collect, triage and route feedback is free on your own server, at any scale. Paid plans will cover what an organisation needs to govern many teams — and, in Cloud, the cost of us running it.
Everything a team needs, on your own server.
$0self-hosted, forever
Hosted for small teams and agencies.
$29per month
For product and QA teams at scale.
$99per month
White-label and Jira today; SSO, SCIM and audit next.
From $4,000per year, self-host
Cloud and Enterprise prices are proposals and may change before launch. Prices in USD, excluding tax.
| Feature | Community | Cloud Free | Cloud Pro | Cloud Business | Enterprise |
|---|---|---|---|---|---|
| Usage | |||||
| Team seats | Unlimited | 3 | 10 (+$6/seat) | 30 (+$5/seat) | Per contract |
| Guests (clients) | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Projects | Unlimited | 1 | 10 | Unlimited | Unlimited |
| Reports / month | Unlimited | 100 | 2,000 | 20,000 | Contract |
| Retention | You decide | 30 days | 1 year | 3 years | Custom |
| Collect | |||||
| Comment pins, bug reports, annotation editor | Included | Included | Included | Included | Included |
| Console + network capture | Included | Included | Included | Included | Included |
| Session replay | Included | Not included | 30 s | 120 s | Included |
| Route | |||||
| Email, Slack, Discord, Teams, Telegram, ntfy, webhooks | Included | Email + 1 chat | Included | Included | Included |
| GitHub, GitLab and Linear two-way sync | Included | Not included | Included | Included | Included |
| Jira Cloud two-way sync | Not included | Not included | Not included | Not included | Included |
| MCP server + REST API | Included | API read-only | Included | Included | Included |
| Storage | Disk or any S3 | Included | Included | Included | Your bucket option |
| Organisation | |||||
| “Powered by Pinwren” removal / white-label | Not included | Not included | Remove badge | Full | Included |
| Audit log | Not included | Not included | Not included | Planned | Planned (+ SIEM stream) |
| SSO (SAML/OIDC), SCIM | Not included | Not included | Not included | Not included | Planned |
| Support | Community | Community | Priority email | SLA | |
A feature never moves from the free Community edition into a paid one. Movement only goes the other way.
Enterprise licence files are verified offline; air-gapped installs work. Telemetry is off unless you opt in.
Guests who leave feedback never count as seats, on any plan.
Questions about licensing or a self-hosted Enterprise trial? Editions & licensing
Start self-hostingPinwren is free to self-host forever. If it saves you time, consider supporting the project:
Coffee fuels late-night fixes. Sponsorships fund features, docs, and maintenance.